Returns and refunds
14 calendar days
CONDITIONS FOR YOUR RETURN
When you buy with us you have 14 calendar days to return the product and request a refund. It is very important that you return it with the original packaging, since once opened, we will not accept products out of the box.
All our new products come with a return sheet. You can also request it in the mail: firstname.lastname@example.org
By sending the mail or return sheet we confirm receipt of it and we will start the reverse logistics.
You must send the item packed in its box to our facilities, placing your invoice or your order within it.
If you do not have a transport company from TitaniumStrength, we will contact you to ensure that a transport company removes the product, the item is removed at street level.
What will be considered as withdrawal "at street level"?
It is considered “at street level” at the entrance of house / chalet or apartment / apartment block). Therefore, the client is responsible for moving the box to the entrance of the house or apartment block, so that the transport managed by us can withdraw.
When we receive it, we will verify that it meets the return conditions detailed above and if everything is correct, we will proceed to pay the purchase amount, except for the cost of the logistics operator for the collection of the product (the cost may vary depending on the product and volume and will have to consult the total).
Products such as Polar, Compex, Slendertone, Cavitation and massage cannot be returned for hygiene issues.
Important: The customer in the case of a return will be refunded the amount of the item (discounting the transport costs managed by us, if applicable), DO NOT APPLY for RETURN shipping costs, delivery costs inside the house, the installation costs, delivery service costs at home and installation, both made and failed attempts due to external problems (the article does not fit in the elevator, by the steps or in the area where you want to locate the equipment).