Returns and refunds

14 calendar days


    You have the right to cancel this contract within a period of 14 calendar days without the need for justification. The cancellation period will expire after 14 days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

    To exercise the right to cancel, you must inform us Gymcompany Spain S.L , Av. Corts Catalanes, 9, 11 08173 - (Sant Cugat Del Vallès), Barcelona, Spain, +34 932059567, [email protected] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

    All of our new products come with a return sheet. You can also request it by e-mail: [email protected] By sending the mail or returns sheet, we will confirm receipt of the same and we will start the reverse logistics.

    You must send the item packed in its box to our facilities and place your invoice or your order within it, without being a mandatory requirement to exercise the right of cancellation. If you do not have a transport company from GYM EQUIPMENT, we will contact you to arrange for a transport company to remove the product, the removal of the item is done at street level (it will be considered as removal "at street level" at the entrance of the house / chalet or block of apartments / flats) Therefore, the client is responsible for moving the box to the entrance of the house or apartment block, so that the transport managed by us, can withdraw the product.

    If the merchandise has not arrived at our facilities, the payment may be withheld until the consumer shows proof that the shipment has been made correctly. We will proceed to pay you the amount of the purchase, except for the cost of the logistics operator for collecting the product (the cost may vary depending on the product and volume and the total will have to be consulted).

    The right to cancel does not exist for the following contracts:

    • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
    • Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
    • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
    • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
    • Contracts for the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader.
    • Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
    • Contracts for the supply of newspaper, periodicals or magazine with the exception of subscription contracts for the supply of such publications.

    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay, and not later than –

    a) 14 days after the day we receive back from you any goods supplied, or

    b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

    c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Important: The customer in the case of a return will be refunded the amount of the item (discounting the transport costs managed by us, if applicable), DO NOT APPLY for RETURN shipping costs, delivery costs inside the house, the installation costs, delivery service costs at home and installation, both made and failed attempts due to external problems (the article does not fit in the elevator, by the steps or in the area where you want to locate the equipment).

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